A lack of reliable after-sales support can dramatically increase downtime and repair costs.
Downtime Costs
Every day a machine is out of service can lead to class cancellations and member complaints.
Service Response & Spare Parts
Request SLAs and verify parts availability. Local service partners often reduce response time significantly.
Contractual Protections
Include service-level agreements, penalties, and spare parts guarantees in contracts.
Vendor Evaluation
Check references and verify service response times with current clients.